ETA Security is a trading name of ETA Group Services
Privacy Policy
ETA Security (a trading name of ETA Group Services)
At ETA Security, your privacy is important to us.
ETA Security (a trading name of ETA Group Services) is committed to protecting and respecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, or use our services, including intruder alarms, CCTV, fire alarms, access control, monitoring and security systems.
We handle personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
1
Who We Are
ETA Security, a trading name of ETA Group Services, is a UK security systems company specialising in:
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Intruder Alarm Systems
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CCTV Systems
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Access Control Systems
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Smart Home Security
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Remote Monitoring Services
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Maintenance & Preventative Servicing
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Emergency Call-Out Services
2
Contact Details
ETA Security, a trading name of ETA Group Services
Website: https://www.etasecuritysystems.co.uk
Email: 📧 enquiries@etagroupservices.co.uk
Telephone: 📞 0800 861 1387
ETA Security acts as the “Data Controller” for the purposes of UK GDPR and Data Protection legislation.
3
What Data We Collect
We may collect and process the following information:
Information You Provide
This may include:
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Name and company name
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Property and installation address
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Telephone numbers and email addresses
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System and security details relating to your property
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Service, maintenance, and monitoring records
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Billing and payment information
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App/cloud account information
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Remote access and connectivity records
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Communications (emails, call notes, service reports).
This information may be collected when:
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requesting a quote
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booking a survey
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arranging installation work
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arranging maintenance visits
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requesting support
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subscribing to communications
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contacting us through our website, email, or telephone.
We may also collect limited technical data via our website, such as IP address and cookies.
Technical Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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browser type
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operating system
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pages visited
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referral source
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visit duration
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website usage information.
This information helps us improve website performance and user experience.
4
How We Collect Your Data
We collect data when you:
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Submit an enquiry via our website
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Contact us by phone, email, or in person
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Request a quotation or service
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Enter into a contract with us
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Use our services (installation, maintenance, monitoring)
5
How We Use Your Data
We use personal information for legitimate business purposes including:
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providing quotations
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carrying out installations
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maintenance and servicing
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remote monitoring services
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emergency call-outs
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customer support
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engineer scheduling
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invoicing and payment processing
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maintaining service records
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complying with legal and regulatory obligations
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insurance and police response administration
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and improving our services.
We may also use your information to contact you regarding:
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service reminders
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maintenance renewals
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product support
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relevant security services.
You may opt out of marketing communications at any time.
6
CCTV & Security System Data
Where ETA Security provides support, maintenance, remote diagnostics, or monitoring services, we may occasionally have authorised access to limited security system data including:
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system status information
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alarm event logs
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app/cloud connectivity information
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CCTV footage where specifically authorised by the customer for support purposes.
Customers remain responsible for ensuring their CCTV systems are operated lawfully and in accordance with applicable privacy laws.
ETA Security does not routinely monitor customer CCTV footage unless expressly authorised or where required for fault diagnosis or contracted monitoring services.
7
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
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performance of a contract
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legitimate business interests
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compliance with legal obligations
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customer consent where required.
8
Data Sharing
We do not sell your personal information.
We may share information with trusted third parties where necessary to provide services or operate our business, including:
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monitoring providers
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payment processors
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accounting providers
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cloud software providers
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IT support providers
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regulatory or legal authorities where required.
These may include providers such as:
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Xero
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EZ Pro
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Wix
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Stripe
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GoCardless
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Resure Monitoring
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DualCom monitoring services.
All third parties are expected to process personal data securely and in accordance with applicable data protection legislation.
9
Payment Security
Payments processed online or electronically are handled through secure third-party payment providers.
ETA Security does not store full card payment details on its systems.
10
Data Retention
We only retain personal information for as long as necessary for operational, legal, insurance, accounting, and regulatory purposes.
Typical retention periods may include:
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financial records retained for up to 6 years
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maintenance and service history retained while systems remain supported
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monitoring records retained as required for operational purposes
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compliance documentation retained in accordance with industry and legal requirements.
11
Data Security
ETA Security takes appropriate technical and organisational measures to protect personal information.
This includes:
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password-protected systems
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secure cloud-based platforms
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restricted staff access
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encrypted communications where appropriate
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secure disposal of confidential paperwork
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confidentiality obligations for staff and contractors.
While we take reasonable steps to protect information, no internet transmission can ever be guaranteed completely secure.
12
Your Rights
Under UK GDPR, you have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion where appropriate
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Object to or restrict processing in certain circumstances
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Request that your data be transferred to another provider (data portability)
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Withdraw consent at any time, where processing is based on consent
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Not be subject to solely automated decision-making that significantly affects you
You may also have additional rights depending on the circumstances and the lawful basis for processing. Please contact us to discuss.
We will respond to all data rights requests within one calendar month.
To exercise your rights, contact us at: 📧 enquiries@etagroupservices.co.uk
If you are not satisfied, you can contact the Information Commissioner's Office.
13
International Data Transfers
Some of our third-party service providers may process personal data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements to protect your personal information.
14
Marketing Communications
We may contact you with relevant updates such as:
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Service reminders
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System upgrades
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Security advice
You can opt out at any time.
15
Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
Cookies may collect:
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browsing behaviour
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device information
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and website usage statistics.
You can control or disable cookies through your browser settings.
For more information, please refer to our website cookie settings and consent banner.
16
Complaints
If you have concerns about how your personal information is handled, please contact ETA Security first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
17
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Current version May 2026.