Who We Are​
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ETA Security is a trading name of ETA Group Services. We provide intruder alarms, CCTV, fire alarms, access control, monitoring, and security services across the UK.
 
For the purposes of data protection law, ETA Group Services is the data controller.
 
Contact details:
 
📧 enquiries@etagroupservices.co.uk
 
📞 0800 861 1387

What Data We Collect​
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We may collect and process the following personal data:
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• Name and company name

• Property and installation address

• Telephone numbers and email addresses

• System and security details relating to your property

• Service, maintenance, and monitoring records

• Billing and payment information

• Communications (emails, call notes, service reports)

 
We may also collect limited technical data via our website, such as IP address and cookies.

How We Collect Your Data

We collect data when you:

• Submit an enquiry via our website

• Contact us by phone, email, or in person

• Request a quotation or service

• Enter into a contract with us

• Use our services (installation, maintenance, monitoring)

How We Use Your Data

We use your personal data to:

• Provide quotations and recommendations

• Install, maintain, and service security systems

• Provide alarm monitoring and response services

• Manage customer accounts and invoicing

• Maintain compliance with industry standards, including SSAIB

• Communicate with you about your system and services

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We do not use your data for unrelated purposes.

Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to deliver agreed services

• Legal obligation – for accounting, tax, and regulatory compliance

• Legitimate interests – to operate and improve our services

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Where required, we will seek your consent, for example for marketing communications.

Data Sharing

We may share your data with trusted third parties where necessary, including:

• Accounting platforms such as Xero

• CRM and service management systems (including EZ Pro)

• Alarm monitoring and ARC providers

• Certification bodies such as SSAIB

• Payment providers and banking services

• Law enforcement or regulatory bodies where required

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We do not sell your data to third parties.

CCTV and Security System Data

Where we install or maintain CCTV systems:

• The system owner (customer) is responsible for the operation and use of the system

• We may have access to system data for the purposes of installation, maintenance, and support

• We do not access or use CCTV footage unless required to provide services

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Customers are responsible for ensuring their use of CCTV complies with applicable law.

Data Retention

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We retain personal data:

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• For the duration of your contract with us

• For up to 6 years after the end of the relationship, for legal, insurance, and accounting purposes

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We do not retain data longer than necessary.

Data Security

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We take appropriate technical and organisational measures to protect your data, including:

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• Secure systems and restricted access

• Password-protected devices and software

• Controlled access to customer records.

Your Rights

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Under UK GDPR, you have the right to:

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• Request access to your personal data

• Request correction of inaccurate data

• Request deletion where appropriate

• Object to or restrict processing in certain circumstances

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To exercise your rights, contact us at:

📧 enquiries@etagroupservices.co.uk

If you are not satisfied, you can contact the Information Commissioner's Office.

Marketing Communications

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We may contact you with relevant updates such as:

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• Service reminders

• System upgrades

• Security advice

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You can opt out at any time.

Cookies

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Our website may use cookies to improve user experience and analyse website traffic. You can control cookies via your browser settings.

Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website.