Terms and Conditions

ETA Security is a trading name of ETA Group Services.

By engaging our services, you agree to the following terms and conditions.

1

Scope of Services

We provide design, installation, maintenance and monitoring of security systems including intruder alarms, CCTV, access control, fire alarms and related technologies.

All work will be carried out in accordance with relevant UK standards where applicable.

2

System Performance & Limitations

Security systems are designed to reduce risk but do not guarantee prevention of theft, loss, damage or unauthorised access.

No system can eliminate all risk, and customers should ensure appropriate insurance cover is in place.

3

Standards & Compliance

Where specified, systems are installed and maintained in accordance with applicable standards including:

PD6662
BS 8243

Compliance may depend on ongoing maintenance and correct system use.

4

Customer Responsibilities

The customer agrees to:

Use the system in accordance with instructions provided
Ensure the system is set when required
Report faults promptly
Maintain power, internet and communication services where required
Ensure authorised users are trained in system operation
Carry out periodic local walk tests and bell tests
Take reasonable care to avoid damage to equipment and/or impairment of function of equipment when decorating, renovating or positioning stock or furniture.

Failure to meet these responsibilities may affect system performance and any police response.

5

Maintenance & Servicing

Regular maintenance is essential to ensure correct operation.

Where a maintenance agreement is in place, servicing will be carried out at agreed intervals.

Failure to maintain the system may invalidate compliance with standards or insurance requirements.

6

Monitoring Services

Where monitoring is provided:

Monitoring depends on communication networks and third-party providers
Temporary outages may occur outside our control
Response actions are subject to agreed protocols

7

Police Response (URN Systems)

Police response is subject to compliance with applicable standards and police policies.

Excessive false alarms or misuse of the system may result in withdrawal of police response.

8

Charges & Payment

Charges will be set out in your quotation or agreement and may include:

Installation costs
Maintenance fees
Monitoring charges

Invoices must be paid in accordance with agreed terms.

We reserve the right to suspend services for non-payment.

9

Limitation of Liability

We are not responsible for any indirect or consequential loss, including loss of profit, business interruption or loss of data.

Our total liability in connection with the services provided shall be limited to the amount paid by the customer for those services in the 12 months before the claim arises, or £5,000, whichever is greater.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or for any other liability which cannot be excluded by law.